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South Florida Community College |
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Desire2Learn User’s Conference 2006 SFCC Resources |
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Please find the presentation below and download or print the resources you desire. We only ask that if you reuse this content or ideas that you site us as a reference. All documents are in a PDF format. If you have any questions, please let us know. Happy E-learning! Balancing Customer Service with Tough Love on a Help Desk Presented by Shirley Errico and David Rodriguez The primary function of a help desk is to assist users, however, users must also learn so mistakes are not repeated. We have a procedure that allows us to properly assist users, and ensure that they learn the system too. We will discuss proper communication methods and phone etiquette. PowerPoint Presentation in PDF
Creating and Implementing "How To" Tutorials Presented by David Rodriguez and Adam Martin For students who are unable to attend a scheduled face to face orientation, an instructional "How To" tutorial available online 24 hours a day will not only jump start your program and be available to your students when it is convenient for them, but it will also reduce costs and stress associated with numerous face to face new user orientations. Tutorials are created using proper instructional design techniques and consider ADA requirements. PowerPoint Presentation in PDF
Discussion Boards Increase Student Participation & Learning “HANDS ON”– FULL Tuesday August 1st, 2006 2:20 - 3:10 pm (SAME TIME AS NEXT ONE) Presented by Lyn Latham and Melanie Jackson Discussion boards can increase communication in a classroom. The posting of questions and responses online can increase student comprehension of course content. By sharing a grading rubric, we will enable teachers and instructional designers to set up guidelines that will aid in student learning and easy grading for instructors. Latham Rubric for Discussion Boards Bugaj Rubric for Discussion Boards
Gradebooks Online “HANDS ON”– FULL Tuesday August 1st, 2006 9:40 - 10:30 am (SAME TIME AS NEXT ONE) Presented by Adam Martin and David Rodriguez Gradebooks can increase communication in a course between instructor and student. A current Gradebook allows the instructor to share information with the students. The posting of grades and progress online can increase student comprehension of course progress. By sharing a grading procedure, we will enable teachers and instructional designers to set up guidelines that will aid in student learning and easy grading for instructors.
Planning is the Key! Monday July 31st, 2006 10:10 - 11:00 am Presented by Melanie Jackson and Lyn Latham Planning is the Key to developing a successful online course-this session will describe the 5 keys to create a successful online course development and training program. Some Training time in F2F was using new technology tools (hardware and software), as we went along 40 hour program 5 days at 8 hours each (part theory, part hands on tools, and course creation). We will share with you our successes and changes we plan to make.
New Employees are Special People Presented by Melanie Jackson and Shirley Errico New employees are special people. We want to retain the employees that we invest time and money into training. By ensuring that all new employees on every level attend this training, we increase awareness of the technology options, especially the D2L system and it's capabilities, on our campuses.
Quizzing Made Easy “HANDS ON”– FULL Monday July 31st, 2006 1:30 - 2:20 pm (SAME TIME AS NEXT ONE) Presented by Melanie Jackson and Lyn Latham Wouldn't it be wonderful to have all your tests for the entire semester prepared prior to the first day of class? We will show you how to Create a quiz and question library from scratch and from publisher resources. We will also discuss various question types, advantages and disadvantages of each, random questions in a quiz, and questions with random answers, graphics and other options. We will set up a quiz and explore options available. |
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Shirley Errico |
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Melanie Jackson |
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Our E-Learning Team |
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Lyn Latham |
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David Rodriguez |
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Adam Martin |