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If the following frequently asked questions (FAQ) do no cover the topic you are interested in, please review the Technology Usage Guidelines and Support Manual which has detailed information regarding technology resources and support.

IT Department
Internet Services and Access
E-mail
Voice Mail
Panther Central

IT Department
Q: What are IT’s hours of operation?
A:

The IT staff is available Monday – Friday, 8 a.m. – 5 p.m.

All regular services requiring IT staff assistance after hours and on weekends must be pre-scheduled.

If service is needed for technologies on the weekend or during the evening, please call SFSC Security at 863-453-0806. The SFSC Security team will notify the appropriate technician. Please do not call the IT Help Desk for after hours service.

Non-scheduled after hours service is for emergencies related to scheduled classes and events only. Evening service is available Monday – Thursday, 4:30 p.m. – 7 p.m.

Service is available for the following technologies:
  • Computer hardware
  • Network
  • E-mail
  • Internet
  • Media equipment (projectors, smart podiums, document cameras)

The IT Department is available as “best effort” for emergencies at all other times. In the event of a long term power failure, please notify security.


Internet Services and Access
Q: When are the network and other online services available?
A: The network is available to college staff seven days a week, generally from 6 a.m. to 10 p.m. Through the Internet, Panther Central is available 4 a.m. to 10 p.m. The only exceptions to this would be when maintenance is required for the online servers. Normally, server backups and maintenance software shall run 8 p.m. to 6 a.m.

Q: I can’t see the network drives on my computer what do I do?
A: If you are unable to see your network drives, logoff then logon again. You should be connected to the network after this.

Q: If my network password has expired, why don’t I get a notification if I logon from off campus?
A: Passwords can now be changed online and you do get a notification that your password will expire. You must change your password on the first notification as you will not get a second notification.

E-mail
Q: I cannot open e-mail on or off campus what should I do?
A: If you are unable to access your e-mail on or off campus, more than likely your password has expired. If you are on campus, shut your system down, then turn it back on and logon. You should get a prompt saying that your password has expired and needs to be changed. If you are off campus, call the Help Desk so that the Tech can generate a password.

Voice Mail
Q: My voice mail is not working what do I do?
A: If voice mail is not working, it is very helpful to note what the error message is. It can be several things: (a) voice mail might be down - you will be transferred directly to the main number – call the Help Desk, (b) your voice mail might be locked – you will have to call the Help Desk to have it unlocked and reset to the default password, then you can follow directions to change to your personal password, (c) system might be down – this may be campus-wide, call Help Desk – Tech will troubleshoot, if not resolved – our service provider will be called.

Q: How do I reset my voice mail password?
A: You will have to call the Help Desk to have it unlocked and reset to the default password. You can then go to the voice mailbox and follow directions to change to your personal password.

Panther Central
Q: I cannot logon to Panther Central what should I do?
A: If you are not able to logon to Panther Central, more than likely your password needs to be reset. For assistance, faculty and staff may call the Help Desk to have it reset and students may contact the eLearning help desk at 863-784-7017 or e-mail onlinehelp@southflorida.edu.
Information Technology
South Florida State College
600 West College Drive
Avon Park, FL 33825

To contact us:
Phone: 863-784-7462
Fax: 863-784-7313
helpdesk@southflorida.edu