Services
The SFCC Information Technology (IT) Department offers structured, manageable, planned technology services. The services of IT include but are not limited to:
- Application support (Banner)
- Antivirus and SPAM protection management
- Audio/visual equipment support and loan
- Backup management
- Banner system management
- Budget and funding management
- Disaster Recovery/Business Continuity planning
- E-mail services
- Equipment rollout, maintenance and tracking
- Hardware inventory refresh program management
- Help Desk Services (end-user support)
- Internet services
- Network Management (WAN/LAN/Wireless)
- Security planning and management
- Smart Classroom technical support
- Software licenses and media management
- Technology Project Management
- Telecommunications management
- Two-way Interactive video system management
- Vendor support contracts management
- Video and Teleconferencing Center scheduling
In order to provide customer service for all faculty, and staff who use these services, the IT Help Desk was established as the direct point of contact.
The IT Department and Help Desk are located on the Highlands Campus, first floor of Building I, behind Human Resources.
Help Desk support is available 8:00 a.m. to 5:00 p.m. weekdays, except for college holidays by calling 784-7462 or email: helpdesk@southflorida.edu.
Strategic Initiatives
The function of IT includes all technology-related projects that are designed to meet the needs of the college as identified in the Technology Master Plan. The Technology Master Plan (TMP) is a three-year plan that maps out the technology direction for SFCC. It is anticipated that this plan will be reviewed annually and will help guide annual Unit Action Planning (UAP) by unit managers. The TMP provides a status report on technology goals defined for the past and current years and a roadmap of future technology goals including linkages to College planning themes and goals, definitions of necessary resources (costs, facility, personnel), and statements of how successful achievements of goals will be measured.