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SFSC will welcome former Walt Disney World® Executive Vice President of Operations Lee Cockerell at its annual Convocation on Monday, Aug. 13. Cockerell will speak about the importance of customer service and leadership throughout all areas of business.
“We are extremely fortunate to have Mr. Cockerell join us for Convocation,” said Dr. Thomas C. Leitzel, president of SFSC. “He is impressive and inspiring. His delivery style is engaging and the message he provides will be meaningful, relevant, and memorable as it comes from his many years of shaping the guest experience at nearby Walt Disney World.”
At Disney, Cockerell led a team of 40,000 cast members and managed the operations of 20 resort hotels, four theme parks, two water parks, a shopping and entertainment plaza, and the ESPN sports and recreation complex. He established a legacy of service training through Disney Great Leader Strategies, which he created to educate and develop 7,000 leaders throughout Walt Disney World. Prior to arriving at Disney to open Disneyland Paris in 1990, Cockerell held hospitality positions for Hilton Hotels and the Marriott Corporation.
Currently, Cockerell travels the globe speaking about leadership, management, and service excellence. He has written several books based on his professional experience, including “Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney” and “The Customer Rules: The 39 Essential Rules for Delivering Sensational Service.”
With Convocation signifying the beginning of the 2018-19 academic year, SFSC employees will enjoy Cockerell’s presentation and book signing, along with departmental meetings, training, and staff awards. All SFSC campus locations will be closed from 8 a.m. – 1 p.m. on Aug. 13 for Convocation.
The fall term begins on Friday, Aug. 17 and registration is still open. Visit southflorida.edu for more information.