“Glad I Could Help” teaches you how to turn an angry customer into a satisfied customer while dealing with misunderstandings, misinformation, and frustration. By practicing easy-to-learn techniques, you’ll become adept at resolving problems and creating long-term loyalty among your customers.
You’ve been promoted. How can you become a competent manager while maintaining good relationships with workers who once were your peers? This hands-on workshop uses real-world examples and four proven strategies to teach new supervisors how balance co-worker relationships with management responsibilities as they make the transition from “peer” to “boss.” From this course, you will learn:
Learn what distinguishes an extraordinary leader from an average one from internationally acclaimed leadership authority Jack Zenger. Drawing from extensive research, industry case studies, and his best-selling book, Zenger explores the five characteristics of extraordinary leaders.
Zenger believes great leaders are not born – they’re made – and only great leaders make a significant impact. This course examines the five key strengths an extraordinary leader must possess and reveals how to use them to produce clear results.
“The Extraordinary Leader” can teach you:
Learn to embrace the writer in you and produce clear, engaging written communications through Power Tools for Business Writing. This three-day workshop will teach you:
This course will provide you with a quick reference “cheat sheet” for correct writing. You’ll never hate writing again!
Introduction to QuickBooks:
South Florida State College’s Corporate and Community Education (CCE) Department offers workshops to improve your business throughout the year. Call SFSC for more information on these and other CCE classes:
Learn functional phrases that are relevant to your occupation and community through this non-academic course.
Increases participants’ cultural awareness, knowledge, and skills in promoting better teamwork among different identity groups.
FOOD HANDLER’S CERTIFICATION COURSE
Teaches food handlers about safe food-handling practices to prevent food-borne illness.
Demonstrates ways to build better bottom-line profits by making smarter purchasing decisions and better managing your company’s purchasing activities.
RISK MANAGEMENT FOR HUMAN RESOURCES
Addresses employment law compliance, including policies and procedures, employee relations, recruitment and retention, employee development, and compensation and benefits.
STRESS MANAGEMENT FOR DAILY LIFE
Learn how to manage your stress level so that you can lead a healthier and more rewarding lifestyle.